Philip Sheldrake

Tag: socialwebanalytics (page 2 of 2)

19 January 2009 / 0 Comments

What's the difference between the social web and social media?

social

I've been asked at least a dozen times why The Social Web Analytics eBook 2008 refers to the "Social Web" and not "Social Media". In fact, the terms appear to have attracted similar usage according to a quick Google search count today:

  • "social web analytics" - Google estimates 18,600 results
  • "social media analytics" - Google estimates 20,100 results

Interestingly, however, the term "social media" attracts more than twice the search count estimate as "social web":

  • "social web" - Google estimates 8,250,000 results
  • "social media" - Google estimates 19,700,000 results

So what's going on? What is social media?

Social media is a subset of the social web. Read more

4 December 2008 / 0 Comments

The social Web and agenda setting: a presentation to today's European Agenda Setting Conference, Zurich

I'm presenting in one hour to the European Agenda Setting Conference on the impact of the social Web. Great presentations this morning from Roland Schatz, President Media Tenor, David W Moore, author of The Opinion Makers, and Ramu Damudaran, Director Civil Society at the United Nations.

Here's my deck if you're interested:

View SlideShare presentation or Upload your own. (tags: socialweb socialmedia)

2 December 2008 / 4 Comments

Influence… it's a numbers game

Andrew Smith tickled my fractal with his post yesterday "Where are the PR Numerati?" (and here on MarCom Professional). Why? Because he's right and I'm numerate and I'm in PR. His post was prompted by the August 2008 book "The Numerati" by senior Business Week writer Stephen Baker.

Public relations had been boiled down to a very simple process by the end of the 1990s. Journalists write the papers and magazines the public reads. The PRs know the journalists. The clients retain the PR professionals.

That simple world is no more. I don't mean that traditional media relations no longer exists, only that it is now just a sub-set of a far more complex map of exerting influence.  The best PR professionals will: Read more

5 September 2008 / 0 Comments

The Buzz of Social Web Analytics – vendors reach out for the 2009 eBook

The social Web analytics (SWA) field is buzzing, and I'm being contacted by companies in the sector that I didn't know about when I published The Social Web Analytics eBook 2008 on the 1st July.  They're keen to make the 2009 update, and at this rate that will have to come earlier than later next year.  The 2008 eBook has already been downloaded over five thousands of times, which I'm sure is more reflective of the heat in the market than the quality of my prose!

I define SWA as the application of search, indexing, semantic analysis and business intelligence technologies to the task of identifying, tracking, listening to and participating in the distributed conversations about a particular brand, product or issue, with emphasis on quantifying the trend in each conversation's sentiment and influence. Here's a quick look at some of the vendors reaching out to me, then rounding off with a bit of gratuitous data visualisation of the blogosphere (you know how I get my kicks).

Techrigy

Techrigy describes itself as enabling "organizations to know what's being said about their brands, products and people across the social media eco-system. Techrigy's SM2 solution enables organizations to monitor and analyze conversations, including sentiment, across blogs, social networks, wikis, online video and other user-generated content on the web. Ultimately, Techrigy helps organizations embrace social media, manage risk and identify market trends in real time." Read more

19 August 2008 / 2 Comments

Can you see it? Making influence visible.

There's a revolution coming in public relations... visualisation.

[Courtesy Christopher Baker]

Picture the scene

You hold an event to gather key stakeholders together, say a couple of dozen, and you want to maximise the  positive networking such an event should catalyse. You're also aware of a few potential personality clashes.  But how many one-to-one relationships are you actually trying to manage here?

It turns out, your relationship with each of them included, that there's 300 relationships in that room!  Wow,  and compared to the big 'World Wide Web', or the even bigger 'World' come to that, this is a relatively  insignificant number of people.

Let's go a step further. Say that there's just five critical issues facing your industry, each of which has  just three positions, say "for", "against" and "no position", then each stakeholder can have one of 243  combinations of points of view.

To complete this picture, imagine now communicating the dynamic of this group in a report back to your boss say. How do you represent 300 relationships and 243 combinations of positions? Moreover, how do you portray the network evolving year-to-year, month-to-month, hour-by-hour?

Welcome to the world of data visualisation. Read more

1 July 2008 / 6 Comments

The Social Web Analytics eBook 2008

Social Web Analytics (SWA) is the application of search, indexing, semantic analysis and business intelligence technologies to the task of identifying, tracking, listening to and participating in the distributed conversations about a particular brand, product or issue, with emphasis on quantifying the trend in each conversation's sentiment and influence.

The advent of SWA is a pivotal moment in the development of the marketing communications industry.

The%20Social%20Web%20Analytics%20eBook%202008

It's just over ten weeks since I posted about my intention to write an ebook on social Web analytics, and now it's done. The ebook is hosted at www.socialwebanalytics.com, or you can simply click here to download it.

I do hope the ebook stimulates discussion and debate about this vital and nascent field, and look forward to the ongoing "distributed conversation". Love to know what you think.

Thanks to Larry Weber, David Meerman Scott, Brian Solis and the Social Web Analytics vendors for their support and contributions.

1 May 2008 / 0 Comments

Social Web Analytics – my upcoming ebook and a case of cobblers' shoes

Two weeks ago, I posted about the fast paced field of Social Web Analytics. I presented a definition of these tools, expressed my intent to write an ebook on the technology and the main vendors, and listed the vendors I intend to cover...

I also invited anyone with experience of wielding these tools to get in touch so I can include comment and insight from them.  This invitation is still open. Read more

17 April 2008 / 0 Comments

Listen. The Science of Social.

I have been invited to no less than a dozen seminars, training courses and conferences about social media in the last month or so. In case you didn't know, social media marketing is quite hot at the moment! Having presented on blogging for business since 2002, before this stuff got its own shows, and even mooted the death of market research in 2006, it's fascinating to see how quickly people cut and paste together their own position on this stuff.

One glaring betrayal of the 'social media practices' that have only recently assembled their facade is their ignorance of the power of listening. They will tell you just how they will be your voice on the social Web, but too rarely do they volunteer to proxy your ears.

Listening to one person isn't easy; active listening is a discipline. Imagine then trying to find, tap into and track one hundred conversations, a thousand, ten thousand; and interpretting this information... turning it into knowledge that informs your marketing strategy and tactics.

Social Web Analytics

This forms a large part of what we call social Web analytics. We define this as the application of search, indexing, semantic analysis and business intelligence technologies to the task of identifying, tracking (listening) and participating in the distributed conversations about a particular brand, product or issue, with emphasis on quantifying the trend in each conversation's sentiment and influence. Read more

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