Category: Communities/Social Networks (page 8 of 10)

27 March 2009 / 0 Comments

Friday fun with "The Garden of Tweetdom"

This slideshow made me laugh.

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I've been a Twitter user now for two years, and I'm intrigued by its success.

You can attribute its success to its incredible simplicity, leaving the wider community to develop applications and 'clients' that anyone can chose to adopt or ignore.

You could attribute it to the character limit, meaning that no-one has to worry that they have to put much work into Tweeting (something that holds blogging back to this day), yet also short enough that clever-clogs can innovate and play games with the limitation.

You could attribute it to the ingenious (and incredibly obvious... with the advantage of hindsight) tweak to instant messaging. Take something that is already incredibly popular, but make it more public, more 'many-to-many'. Read more

26 February 2009 / 0 Comments

Dear PR Week, it's not about Twitter per se

In an unstunningly simple article in PR Week today ("Twitter has suddenly exploded") we learn amongst other things that Edelman has 17 twittering staff and Racepoint 8, whilst Drew Benvie has twittered 3779 times.

I'd write here things like "AWESOME" and "WOW, HOW ENLIGHTENING", but I understand sarcasm is the lowest form of wit so I'll refrain.

What's with all the numbers? Why on Earth are they the story? But before I explain myself, I will just dwell on the numbers for a minute.

...I don't know a Racepoint consultant who isn't on Twitter, and there's a lot more of us than eight people! How can Porter Novelli global digital director Mat Morrison feel so confident in his data? He should have at least added the caveat that one can only determine when a Twitter user is a consultant from a specific PR consultancy should the individual chose to promote the fact in their personal profile. Read more

23 February 2009 / 0 Comments

Conversations start with something interesting to say delivered in an interesting way

To recap, this is where marketing communications has got to...

Interruption marketing (stop right there for 30 seconds while I hit you with this message even if this message is totally irrelevant to you) is dead.

Your brand and reputation is defined by everyone's experiences with your organisation and their compulsion to share those experiences with others.

You simply have no choice, you have to converse. Dialogue is where it's at. If you're into monologue, then it really is the same thing as staying at home and still thinking you'll get the girl.

So I thought I'd focus here on how to present your conversation starter rather than the content per se.

Multimedia engagement is one of the most compelling and interesting ways to start a conversation about something interesting. Just think what's grabbed your attention online recently. The 30-second TV ad may be as relevant today as monetary policy, but the 300-second roll on the Web is perfect for the niche audience out there with whom you really want to engage and who really wants to know more about what you've got.

So what kind of multimedia are we talking? How can we spark the conversation by communicating the really interesting thing we have to say in an interesting way? There's no formula (that I know of!), but here's a couple of my favourites to stimulate your "PR 2.0" synapses, one film and one animation. I'll follow up this post some time soon with my favourite interactive-game-with-a-point-to-make and call-to-action-social-microsite. Read more

13 February 2009 / 0 Comments

Influence Scorecard update

Thanks

Whilst the volume of responses to the Influence Scorecard has been amazing and very encouraging, for a topic so closely related to the Social Web, I've been astonished at the number of responses by email rather than, well, more socially!

Nevertheless, I'm far from ungrateful of course. Indeed, "Thank you". And I'd like to take time here to shout out specifically to the following social web analytics specialists for their support, and then I've added some reciprocal blog links...

Nielsen Online, TNS Cymfony, J.D. Power Umbria, Clarabridge, Influencer50, Techrigy, Brandwatch, dna13, VMSInfo, Radian6, Integrasco, BuzzLogic, MotiveQuest, RepuMetrix, Andiamo, CIC, Attentio, Scout Labs.

Questions

Where you've come back with questions, they have been about two aspects in general... definitions and events. Read more

11 February 2009 / 0 Comments

Does Facebook Matter? Find out in the second edition of Marketing To The Social Web

Larry Weber releases the 2nd edition of Marketing to the Social Web today. After the first edition sold out, the publisher (Wiley) asked my chairman to update the book for a second run.

With a foreword by Jimmy Wales of Wikipedia, the second edition includes new chapters on Facebook (entitled “Does Facebook Matter?”... he believes it does and moreover will surpass Google), measurement and marketing to mobile social media.

6 February 2009 / 2 Comments

Enhancing Organisational Performance Management with the Influence Scorecard

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Last week I posted about hosting a meeting on the Influence Scorecard. The post was testing the water to determine the level of interest such an event might generate, and I was answered by dozens of emails, direct twitters, comments and even some direct editing of the post itself, as I'd hoped! (MarCom Professional allows an author to permit others to edit a post, wiki-style.)

I even received tentative enquiries about sponsorship, so it looks like we are on to something here...

Moreover, the interest was split almost 50:50 between Europe and North America, and it was spread fairly evenly amongst each of the required participant groups.

What is clear from all the queries and interest is that we now need to put some meat on the bones. Here are a few top line thoughts on 'influence', 'scorecard' and what we hope to achieve. Your thoughts are welcome.

Influence

Organisations want to influence the opinion and behaviour of their stakeholders. They do this via the various marketing and communications disciplines and approaches - PR, advertising, branding, community building, conversational marketing, direct marketing, events, product placement, public affairs, sponsorship etc..

Of course, stakeholders also influence each other and some will want to influence an organisation - how ready an organisation is for this dialogue is another matter.

Scorecard

The 'scorecard' is inspired by the Balanced Scorecard, one of the most widely adopted organisational performance management methodologies (generally known as "business performance management" or just plain BPM). According to the Balanced Scorecard Institute: Read more

2 February 2009 / 0 Comments

Visualising your world of influence with Skyrails

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Marketing communications operates within an increasingly complex multi-stakeholder web of influences, and the way many of us can or will be able to devine how influence goes around and comes around, how reputations get built up and eroded, is to look at it pictorially.

My best attempt to date at explaining this in non-mathematical language is in my post "Can you see it? Making influence visible." Check it out. More widely, my post "Influence... it's a numbers game", lists all my posts related to this topic. Read more

29 January 2009 / 5 Comments

Influence Scorecard – defining influence measurement for organisational performance management

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When I first decided to write The Social Web Analytics eBook 2008, I had no idea it would attract over 10,000 downloads in 100 days. And why does it continue to be downloaded 1,000 times a month? In hindsight, the reasons are plain:

Listening to and learning from all our stakeholders is a widely and keenly felt desire
Acquiring a grasp of the reputation our company and brands have notched up must constitute a key organisational performance metric for anyone
Understanding how our interaction and dialogue with our stakeholders contributes to the achievement of our marketing and communications objectives helps us quantify how well we are meeting those objectives. Read more

19 January 2009 / 0 Comments

What's the difference between the social web and social media?

I've been asked at least a dozen times why The Social Web Analytics eBook 2008 refers to the "Social Web" and not "Social Media". In fact, the terms appear to have attracted similar usage according to a quick Google search count today:

"social web analytics" - Google estimates 18,600 results
"social media analytics" - Google estimates 20,100 results

Interestingly, however, the term "social media" attracts more than twice the search count estimate as "social web":

"social web" - Google estimates 8,250,000 results
"social media" - Google estimates 19,700,000 results

So what's going on? What is social media?

Social media is a subset of the social web. Read more

4 December 2008 / 0 Comments

The social Web and agenda setting: a presentation to today's European Agenda Setting Conference, Zurich

I'm presenting in one hour to the European Agenda Setting Conference on the impact of the social Web. Great presentations this morning from Roland Schatz, President Media Tenor, David W Moore, author of The Opinion Makers, and Ramu Damudaran, Director Civil Society at the United Nations.

Here's my deck if you're interested:

View SlideShare presentation or Upload your own. (tags: socialweb socialmedia)