Category: Public Relations (page 16 of 17)

Mobile World Congress: Tech news and the implications for marketers

There were no female passengers on the plane. I kid you not. It could only mean I was headed for a gadget fest.

The 2008 Mobile World Congress is buzzing. No signs of a recession here. It’s particularly buzzing about, yet without mentioning, a company that's not even here. Apple.

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Whilst official company statements make no comparison between Sony Ericsson's 10 new phones and the iPhone, Samsung's 8 new phones and the iPhone, or Nokia's 4 new phones and the iPhone, the overarching message is clear. The market will not coalesce on one style of phone. Variety is the spice of life. So up yours Apple.

The mobile phone, or “device” more generically, ranks amongst people's most personal possessions. It’s up there with your wallet and keys on leaving your front door, and the variations of mobile device will continue to be as diverse as the variations in everything else we consider personal. Clothes. Cars. Furniture.

Mobile devices will never share the same hardware platform, or the same software platform, but they do universally represent the greatest and most enticing conduit to the end-customer the marketer has ever known. For both B2B and B2C, for advertising, interactive dialogue and customer engagement. Read more

Does your campaign measure up to search?

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The evaluation of PR campaign effectiveness is controversial. Forget for a moment the inadequate practitioners that insist all PR must have a benefit so better just get on with it than devote energy to measuring it, and you're left with an array of evaluation processes as diverse as the number of agencies.

Return on investment

The most over-used term is ROI. And that applies to all marketing disciplines not just PR. For example, I posted last week about the winners of OnMedia's Best of Broadband Advertising awards, yet when you read the rationale justifying OnMedia's selections only three out of ten make an attempt to link the campaign to a fillip to the client's bottom line. "Creative" and "ROI" are not synonymous. Read more

FT writes about "Gated Communities in Cyberspace"

The word Cyberspace always makes me chuckle for some reason. Not sure why. Anyway, I noticed an article recently in the FT - "Business urged to woo social network figures" - about a report from Experian and Hitwise saying, well, that business should make sure they look after influential people online. Cool. My headline would be "Influential people are influential people, online or off".

But it was the box-out in the article that I wanted to highlight here, particularly as it relates to this MarCom Professional network. Not sure about the examples though.  I quote.... Read more

You're in IT

Marketing communications has arrived at its complexity inflexion, and that complexity needs IT. Period. From now on, when you say "I'm a marketing communications consultant", you'll also be saying "I'm in IT".

Computers 'do' numbers, and they can 'do' numbers pretty well. Accounting is about numbers, and so is much of science and engineering, so computers were rapidly deployed in these disciplines in their early days. They helped crunch complexity, and this same capability drove complexity. IT advances have driven today's advanced stock trading platforms and other financial systems. It has underpinned our analysis and knowledge of genetics. It has driven finite element analysis, fluid dynamics and other engineering modelling technologies. These are just a few examples, but however you cut it, modern accounting, science and engineering is entirely reliant on IT.

In the 70s, manufacturing was about turning out millions of identical products repetitively, cheaply. Retail was about piling them high. By the 90s, mass production had become mass customisation, as IT enabled complex yet efficient supply chains. Each and every car gliding through production can now be any one of a thousand permutations. The number of Zara's annual product lines exceeds the volume made of each; all at affordable prices. Retail analytics informs every decision we make in retail design. However you cut it, modern manufacturing and retail is entirely reliant on IT.

These professions, and others, reached their complexity inflexion. You could say that IT was both a cause and the saviour, and now it's time for marketing communications. Let's look at some numbers. Read more

Foggy communications

As a director of a consultancy helping clients communicate more effectively, I'm used to analysing the difference between "winners" and "qualifiers", between Seabiscuit and the also-rans. Maybe marketing communications has evolved so much in recent years, or maybe we just work with good people to start with, but I'd forgotten about the donkeys.

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I was rudely reminded of this reality over the Christmas season courtesy of Royal Air Maroc’s Atlas Blue subsidiary. Crappy, very crappy customer communication. Oh so very crap indeed.

Nevertheless, I've been able to wend the story of dealing with Air Maroc into my presentations to customers and prospects on good digital marketing relations, as a counter-example, even though I didn't interact with Air Maroc digitally at all. Read more

2007 – The Year of Social Networking

It's December. Time for pseudo-snow to uphold the pretence of a white Christmas. Time for Christmas pop songs to replenish the coffers of faded pop idols. And, of course, time for reflections on the year.

The biggest trends in marketing communications in 2007 were without a doubt the rise and rise of social networks, and the associated dominance of video content – professional and user-generated. Not a theme ignored on MarCom Professional I can see.

This has been a subject close to our hearts since we ran the first blog training course for our clients in 2001 and introduced them to conversational PR not long after. That was the term we used then, but now we talk about the brand as the sum of the quality of its dialogue with its stakeholders, and our Chairman Larry Weber decided, rightly, that 2007 was the year the mass market wanted to read more about it. Read more

Apple provides media training collateral

What better way to communicate the DOs and DON'Ts in a media training class than by example. Here's one for your training collateral. It is an extreme case; I mean how dare anyone mention Apple iTunes and monopolistic behaviour in the same question?!

 

Philip Schiller, Apple’s Senior VP of Worldwide Marketing is featured being interviewed by Channel 4 in the UK.

The interview is brought to a rapid close when the interviewer asks "Are you acting in a sort of monopoly way?".  Schiller can't cope with this (whoops, poor media preparation) and looks to his PRs to intercept and take him away from this bad man.

Time

I want to sound you out about time. More specifically, billing, prompted by a recent article in the current edition of Business Week.

And what's happened to Business Week?  I was so confused by the format changes that I decided to Google the reason for it, and we're told the redesign is inspired by the design imperatives of the Web.

But, not being funny or anything, if I wanted Web I'd go to businessweek.com. Surely, if print is threatened by the big WWW, then differentiation is the key to success, not assimilation?

Anyway... time.

The article "Shirking Working: The War on Hooky" focuses, as the title suggests, predominantly on dealing with the relatively modern (as in decades) phenomena of so-called sickies. But there's a quote towards the end from IBM's Dan Pelino on the wider issue of judging-by-results and not the ticking of the minute hand: "Tracking time is passé; we could never go back."  Even Best Buy has adopted an approach whereby "employees are evaluated on their output, not their hours."

How does this translate to marketing communications consultancies?

Whilst I might find a few minutes in the month to chew this over, I was reminded of a blog I stumbled across a few weeks ago by a lady called Sam Ladner who has dedicated years to the subject.  She is undertaking a PhD in "Work, Time and Interactive Agencies", with this preface:

"The notion of "billable hours" makes interactive agencies intriguing places to study work and time. Like law firms, interactive agencies rely on billing their clients for the work their workers complete. This practice -- which requires detailed tracking of hours, projects, and budgets of time -- conflicts with what we know about creative work.

Creative work typically requires focused, intensive, and often undirected time. Where might this fit with the model of billable hours?"

If you have the time, no pun intended, then this post on her blog is a good place to begin to understand her rationale and conclusions.  In short, she feels that "billable hours" are history (oooh, another pun).

If I can try to condense her PhD into a couple of sentences:

1. Time and results aren't linked in creative agency, so the only reason to log time is to demonstrate effort to the client

2. However, all time sheets are inaccurate without exception, and everyone knows it, so time sheets serve to teach workers to internalize billable time, whereby billable is good and non-billable is bad.

I'm going to discuss this with my colleagues and industry contacts and come back with a follow-up post. Love your input if you have any thoughts...

On the defensive with tech marketing

When historians write up 2007, they will surely highlight three things. Of course there's the subprime mortgage disaster and the reunion of the Spice Girls (a subprime pop group?), but my topic here is the mega marketing clash of the huge tech titans.

I've been in tech for some years now, but unless it's a case of the nearer the clearer, I can't recall such furiously fought marketing battles.

The last big battles, by popular concensus, were won by Microsoft's Internet Explorer and Google's search. They appeared to trounce the competition, the first by anticompetitive practices according to the European Union, and the second by peer-beating capability. Do you recall an advert for IE or Google?

But now, possibly as the functional differentiation narrows between competing products and services, the marketing strategy becomes more important than ever. There's increasing emphasis on depositioning, the skill with which one organisation can take the wind out of the competitor's sails.

And that takes me to this afternoon's anticipated Google announcement. Just days before the iPhone is due to debut in markets outside the US, just weeks before consumers consider their Christmas mobile phone options, Google calls a press conference. The message (I think!)... Google owns mobile too.

Now I might be putting my neck on the line here, and we'll know within hours, but I don't think this is the launch of a much-rumoured GPhone, but the official announcement of the very fact that a GPhone project exists and what they're planning. And why? Just to keep the Google momentum going.

With no real success since search (1998) and maps (2005), Google has had to rely on simple World dominance to sustain share of voice; no small thing of course! But, as 9 years have passed since the last major search engine innovation (Google's pagerank algorithm) and as Google makes 80 per cent of its profits from ads served on its search page, they must be nervous that someone could sweep their lead away. Remember Alta Vista? (See Newsweek's "Searching for a better search engine" for an incisive summary of the search market.)

And Google isn't the only example I could have taken here. Microsoft finds itself in a similar position, as do Dell and Yahoo!

There's a lot riding on tech marketing in 2008. Long regarded part of the armoury for attacking a market, it's now needed as much for defence as offence in tech markets.

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Update 18:03 GMT

Yep, Google has announced their new wireless initiative, due second half of 2008.

"SAN FRANCISCO, Nov. 5 — Google took its long-awaited plunge into the wireless world today, announcing that it is leading a broad industry alliance to transform mobile phones into powerful mobile computers that could accelerate the convergence of computing and communications.

Mobile phones based on Google’s software are not expected to be available until the second half of next year...."

http://www.nytimes.com/2007/11/05/technology/05cnd-gphone.html

A press conference with one thing missing

FEMA External Communications... information for job applicants. Please check your answers to the following questions:

Question 1.

On calling a press conference, should you give the press...?

A. at least one hour's notice

B. 17 minutes' notice

Question 2.

If no press turn up, should you... ?

A. postpone the conference;

B. get your co-workers to stand in as journalists in front of the nation's live broadcasting cameras.

How did you do?

If you answered "B" to all questions, please send your CV to the Office of the Communications Director, Federal Emergency Management Agency, 500 C Street S.W., Washington, D.C. 20472.

If invited to interview, you will want to study the following video to see how it's done. You will be tested on this subject matter.

[Guardian coverage]