Social-Media on Philip Sheldrake

Social media measurement, after Madrid

Tue, 18 Jun 2013 00:00:00 +0000

What, exactly, is the value of social? This was the question I sought to help answer in my slidestack ahead of the AMEC European Summit in Madrid earlier this month. And it was the overarching question that informed much of the three days of debate, discussion and deliberation.

This post is about two related developments – the latest from “The Conclave ” (aka the #SMMStandards Coalition), and “A New Framework for Social Media Metrics and Measurement”.

Measurement standards

“Perhaps the most important Social Media launch of the year ” is how Katie Delahaye Paine portrays it. This is so-Katie that I can actually hear her saying it right now (as she might hear me cry “the most exciting development in PR since the Cluetrain ”!)

Katie refers to a suite of social media measurement standards that represents the work of a collection of organisations (including AMEC, a full list is appended here ) informally referred to as The Conclave. Following 18 months of long conference-calls, meetings, slidestacks and email threads, we have posted standards for:

A presentation to the Open Mobile Alliance conference on big data

Thu, 06 Jun 2013 00:00:00 +0000

According to its website, the Open Mobile Alliance “was formed in June 2002 by the world’s leading mobile operators, device and network suppliers, information technology companies and content and service providers. OMA delivers open specifications for creating interoperable services that work across all geographical boundaries, on any bearer network.”

The OMA met today in Dublin to discuss aspects of big data, and I was invited to present on personal data, social media and social business.

Influencing Influencer Marketing

Fri, 24 May 2013 00:00:00 +0000

WOMMA ’s new guidance on influencer marketing begins with the assertion: “This is not an update to the 2008 WOMMA Influencer Handbook - this is a complete rewrite …”

I’m not a WOMMA member but I am a special adviser to AMEC and The Conclave , and it was in this capacity that Brad Fay and I invested more than a few hours with WOMMA’s Neil Beam to lend our insight and points of view and, we hope, help make this guidebook the complete rewrite it’s turned out to be.

I’ve expressed Euler Partners’ approach to influence in recent posts, notably “Influence - request for comments ” (slidestack included below for your convenience), and we were delighted to have the opportunity to present these to the WOMMA team. In particular:

The CIPR Friday Roundup +/- 5 years

Fri, 19 Oct 2012 00:00:00 +0000

[Originally written, obviously, for the CIPR Friday Roundup .]

The Kardashians first appeared in October 2007 just as it was becoming difficult to get a mortgage. I don’t believe the two were related. I also sent out the first Friday Roundup… to eleven recipients.

Five years and 250 editions later (missing out the festive seasons), it’s gone out to 9345 of you, which is fantastic. But let’s look at some more interesting October 2007 facts, spanning the full gamut of topics we’ve covered here for PR professionals.

Facebook had just passed the thirty million user mark, approaching half that reported by MySpace. There were 350,000 of us on Twitter and ten million odd on LinkedIn – now half a billion and 175 million respectively.

There was no Kindle, no Android, no tablets, and no Justin Bieber. Nokia was number one in mobile phones, bigger than numbers 2, 3 and 4 combined. The Blackberry 8800 and the very first iPhone were the executive must-haves.

There was no FourSquare, Groupon, Pinterest, Instagram, Angry Birds, Prezi, Quora, Spotify, Mendeley, Blippar, Dropbox, Tweetdeck or Google+. And these were pre-Chatroulette days too, and pre-Barcelona principles come to that.

Social media are the eggs in the social business cake

Mon, 10 Sep 2012 00:00:00 +0000

A thrill of working in a fast changing market is the opportunity to innovate. A burden of working in a fast changing market is the need to bend existing language to new concepts. And of course, evoking existing language evokes existing meaning … both an advantage and disadvantage.

So, we’ve been working with social media for the past decade; as if all preceding media was anti-social. And during the past couple of years, we’ve been tasking our tongue to the topic of social business; as if business previously attracted loners.

Influence - the use and abuse of the word in social media

Fri, 15 Jun 2012 00:00:00 +0000

http://www.slideshare.net/Sheldrake/amec-2012-dublin-european-summit

View more presentations from Philip Sheldrake

The AMEC European Summit is taking place this week in Dublin. It’s a really vibrant event, a credit to AMEC’s Barry Leggetter and the delegates’ enthusiasm. (Actually, perhaps it’s a little less vibrant this morning after the visit last night to the Guiness brewery!)

I’m here representing the CIPR in a couple of sessions, and this morning I’m speaking in my own capacity… my slidestack is embedded above.

Social media measurement – AMEC's 'Big Ask' European consultation

Tue, 10 Jan 2012 00:00:00 +0000

The PR industry view and ‘Big Ask’ - Philip Sheldrake , uploaded by Gorkana Group on Vimeo .

AMEC – the international Association for Measurement and Evaluation of Communication – launched its social measurement consultation exercise with European members and in-house and agency PR professionals on November 17th 2011 at the ‘Big Ask’ conference. I spoke at the conference and the videos of the day have just been posted to Vimeo. In the egocentric nature that is personal blogging, I’ve embedded the video of me above, and videos of the other speakers can all be found here .

How many Tweets make a Like?

Wed, 21 Sep 2011 00:00:00 +0000

If you’re looking for an acid test as to whether an organisation is centred in this social world, as to whether they have a marketing and communications strategy that integrates social media cogently and coherently rather than bolts it on, listen out for questions like this:

How much is a tweet / retweet / follower / friend / like / +1 / comment / whatevermetickle worth?

If this is the kind of question they’re asking then, in my opinion, they simply don’t yet ‘get it’. If you’re feeling particularly wicked, take your pick of one of these to respond to their question and see if they take you seriously:

$0.23 per hundred
A ’like’ is definitely worth somewhere between 2 and 3 tweets; sort of around 2.42
A comment has an engagement quotient nine times that of a ‘friend’
If you’re in tech, then a +1 is currently five times more potent than a RT, but the reverse is true for other markets
That depends if you’re B2B or B2C
Well, can I ask, is there any yellow in your logo?

In The Business of Influence (Chapter 5) I include the following table, titled “Maturity of influence approach”.

Influence: Socializing the Enterprise – my presentation at Dreamforce 2011

Thu, 01 Sep 2011 00:00:00 +0000

Salesforce.com’s CEO Marc Benioff is excited that there are 45,000 delegates registed for this week’s Dreamforce conference in San Francisco. It sure is one helluva a show (and I particularly appreciated the Metallica and Will.i.am gig last night!)

The theme for this year’s conference is the socialization of the enterprise and the reason for my invitation to present to the Executive Summit yesterday and delegates at large today. [Disclosure: Salesforce.com is paying me to be here.]

Dreamforce 2011 presentation – Sheldrake

View more presentations from Philip Sheldrake

There can be no doubt that Salesforce.com is on a mission to help its customers make the social transition with as much emphasis placed on increasing the social exchange with employees and partners as customers and prospects, and this mission entailed the acquisition of Radian6 earlier this year.

When I spoke at the Radian6 Social2011 conference in April, I felt the excitement at the opportunity to meld the Radian6 and Salesforce.com worlds, but I hadn’t appreciated how fast this integration would take place. Simply gobsmacking.

Meanwhile in Mumbai

Fri, 29 Jul 2011 00:00:00 +0000

The Meanwhile team decamped to Mombai (aka Bombay) this week to find out what’s happening in the ‘I’ in BRIC – one of the fastest growing markets in the world. With a population of 20 million in a country of 1.2 billion and 771 million mobile phone subscriptions , no visitor to Mumbai is left in doubt that there’s an energy and urgency about the place, even if the traffic ends up being very far from fast as a result. (Seriously, the 3km between hotel and airport mid-morning took 30 minutes.)

The Indian economy

The OECD’s June 2011 review of India identifies adult literacy of 74% and a GDP per head US$1068 (equivalent to US$3296 of purchasing power parity). The review starts with this assessment:

Social media measurement and the Influence Scorecard – HWZ Social Media Conference

Thu, 30 Jun 2011 00:00:00 +0000

I’ve just arrived in Zurich at HWZ (Zurich University of Applied Sciences in Business Administration) for today’s Social Media Conference. I’m delighted to be keynoting at 1.30pm, and here’s my presentation.

I know… it’s a bit text heavy in parts. @gabbicahane has already pointed that out to me. I protested that for a slidestack to make sense to those people who are interested but who cannot make the conference, it needs to have more context than some beautiful pictures and seven words per slide.

My book, The Business of Influence, is out today

Fri, 15 Apr 2011 00:00:00 +0000

Today’s the day!

It’s ready for delivery in the UK today, and pre-order in other parts of the world. For those of you tweeting about availability in the US, currently listed as mid-June by some bookstores, Wiley tells me it should actually be with you mid-May. Thank you for your interest and patience.

What’s it about?

The Business of Influence is a rethink.

It’s about improving the capabilities of organisations to design and attend to the way in which all aspects of its operations influence stakeholders, about making sure stakeholders influence it, systematically, and about how well competitors are attempting the same. It focuses on influence as the common denominator of marketing and public relations and related activities such as customer service, sales, product development and HR, and therefore the basis for redesigning these and interconnecting them.

The book introduces the Influence Scorecard, named in homage to the dominant framework for business performance management, the Balanced Scorecard. The Influence Scorecard then is a subset or view of the Balanced Scorecard containing all the influence-related key performance indicators (KPIs) stripped of functional silo, and it may extend beyond the Balanced Scorecard should a greater operational granularity of metrics be demanded by the influence strategy.

The Influence Scorecard is a new framework for the 21st-century designed to help organisations focus on what matters rather than continue to carry the baggage and inefficiencies that come part and parcel of the typical 20th-century marketing and PR structure and approach. It’s a reframing in the context of 21st-century media and disintermediation, 21st-century technology, and 21st-century articulation of and appreciation for business strategy.

CIPR social media measurement guidance

Tue, 29 Mar 2011 00:00:00 +0000

The AVE (advertising value equivalence) approach to PR measurement and evaluation was simple. And utterly wrong.

It’s a specious sum based on false assumptions using an unfounded multiplier and only addressing a fraction of the PR domain – a greater waste of time and effort you couldn’t hope to find.

Measurement and evaluation is essential, but requires real strategic understanding, diligence and perseverance. For me, it represents yet another distinction between the 21st Century PR professional and the 20th Century practitioner.

What's the ROI of social media?

Thu, 17 Mar 2011 00:00:00 +0000

I was delighted to have the opportunity to present my take on the ROI of social media to approximately 80 people yesterday evening at the Digital Publishing Forum . It seems this was a hot topic of interest; as well it should be.

I sought to put the topic into perspective with the following challenge. What’s the ROI?…

Of the latest rebrand?
Of the office refurb?
Of the internal communications activity?
Of the training and development programme?
Of the upgrade to Windows 7?
Of the new standard issue smartphones?
Of the stakeholder engagement via social media?

If you’d like to see where we went from there, here’s the presentation:

An interview with Brian Solis

Wed, 14 Jul 2010 00:00:00 +0000

Image by affiliatesummit via Flickr

I interviewed Brian Solis for the CIPR’s website recently. Brian is one of the most prominent thought leaders and published authors in new media. A digital analyst, sociologist and futurist, Solis helps practitioners get to grips with the effects of emerging media on marketing, communications and publishing.

His perspectives are well worth a listen:

Friday Roundup - is social media good?

Fri, 09 Jul 2010 00:00:00 +0000

Is social media good? This is possibly one of the most interesting questions I’ve been asked in my consultants’ capacity in recent times. Of course almost all media is now social, or has a social component. Take the BBC’s Question Time ? Sure, its live audience participation is social, but for the rest of us it’s simply broadcast TV. But things have only got more interesting for the programme’s fans as the Twitter backchannel has allowed us all to join the debate.

But is social media “good”?

I hadn’t seen Stephen Waddington’s post this week about the police effort to capture a killer-at-large in Northumberland when I was asked this question, but his description of “digital rubber necking” makes one pause for thought. For those unfamiliar with the phrase, rubber necking most often refers to those motorists who slow down to see some vehicular carnage, and it appears that Stephen isn’t too enamoured of the social media equivalent. Indeed, I felt most uneasy reading that the killer’s facebook page now has 17,000 members.

So, my answer?

Friday Roundup - Monitoring Social Media 09

Fri, 20 Nov 2009 00:00:00 +0000

The Monitoring Social Media 09 event this week was a ‘standing-room-only’ event. And I particularly enjoyed the presentations from Marshall Sponder , Giles Palmer , Brad Little and Katy Howell .

Here is a couple of points I made in my participation of the panel debating the future of social media monitoring.

Firstly, this sector will broaden its focus. I define social media as being a subset of the social Web, so the social Web = social media (blogs, facebook, twitter) + apps (tweetdeck, skype) + services (geo-location, social search) + the network (including the Internet of Things ). Then things get really interesting!

Secondly, there are more than 70 vendors in this space, and commoditisation has effectively made data, indexing, simple analysis and pretty charts FREE. The conclusive step in this process will be Google’s entry into social media monitoring, which I think might happen the first quarter of next year.

Friday Roundup - Monitoring Social Media 09

Fri, 09 Oct 2009 00:00:00 +0000

I thought I’d highlight some great contributions on the subject of mobile in today’s MarCom Professional Friday Roundup, and then point you to an event covering a topic close to my heart, social Web analytics (my ebook on the topic is here ).

So, first up, the ever vigilant Andrew Grill always points his readers to useful stuff. This time it’s the latest publication from Bena Roberts at GoMo News , a collection of insightful essays on all things mobile.

And David Knowles aims to inject a dose of realism into the iPhone app craze. If you’re intent on getting an app out there, here’s what you should know about what’s working and what isn’t .

Monitoring Social Media 09 is bringing together social media monitoring experts and suppliers with PR and marketing professionals for a one-day conference in London on 17th November 2009. Speakers from Nielsen Buzzmetrics, Market Sentinel, Brandwatch, Edelman, The Conversation Group, and the UK’s #1 PR blogger, Neville Hobson, will be discussing issues such as ROI, sentiment analysis, reputation management, infuence detection and data quality. (There’s an early bird ticket until 17th Oct.)

I’ll see you there.

Best regards, Philip and the MarCom Professional team.

Friday Roundup - night clubs and social media

Fri, 01 May 2009 00:00:00 +0000

Those of you with whom I’ve discussed social Web strategy, or even helped define and execute it, will know my analogy of the social Web with the social life of a typical city. For example, the Facebooks, MySpaces and Bebo’s are the mega night clubs on the ring road. The blogs and small forums are the pubs and bars on the high street. The likes of Ning are the market stalls or local fair rides. The tweeting of Twitter is the chitter chatter in passing and over the garden fence.

And this isn’t analogy for analogy’s sake, this is a great way to orientate social Web newbies to the norms and expectations of social media, applications and services.

Take the example of participating for the first time in a Facebook group, or a business forum, or blog meme. Enough to make the most confident of net newbies hesitate. Yet no-one enters a room buzzing with people they don’t know and starts gobbing off immediately before assessing the etiquette and the tone of the conversation, so why do that online? Social media newbies just need to look out for the analogous sort of things to which they are so naturally accustomed offline.

Offline - is drinking from the bottle acceptable? Online - is proper punctuation and spelling expected?

Offline - who’s got gravitas, attracting people around them? Online - whose point of view is attracting the most comment, the most feedback and interaction?