Social-Media

What, exactly, is the value of social? This was the question I sought to help answer in my slidestack ahead of the AMEC European Summit in Madrid earlier this month. And it was the overarching question that informed much of the three days of debate, discussion and deliberation. This post is about two related developments – the latest from “The Conclave ” (aka the #SMMStandards Coalition), and “A New Framework for Social Media Metrics and Measurement”. Measurement standards “Perhaps the most important Social Media launch of the year ” is how Katie Delahaye Paine portrays it. This is so-Katie that I can actually hear her saying it right now (as she might hear me cry “the most exciting development in PR since the Cluetrain ”!) Katie refers to a suite of social media measurement standards that represents the work of a collection of organisations (including AMEC, a full list is appended here ) informally referred to as The Conclave. Following 18 months of long conference-calls, meetings, slidestacks and email threads, we have posted standards for: ...

According to its website, the Open Mobile Alliance “was formed in June 2002 by the world’s leading mobile operators, device and network suppliers, information technology companies and content and service providers. OMA delivers open specifications for creating interoperable services that work across all geographical boundaries, on any bearer network.” The OMA met today in Dublin to discuss aspects of big data, and I was invited to present on personal data, social media and social business. ...

WOMMA ’s new guidance on influencer marketing begins with the assertion: “This is not an update to the 2008 WOMMA Influencer Handbook - this is a complete rewrite …” I’m not a WOMMA member but I am a special adviser to AMEC and The Conclave , and it was in this capacity that Brad Fay and I invested more than a few hours with WOMMA’s Neil Beam to lend our insight and points of view and, we hope, help make this guidebook the complete rewrite it’s turned out to be. I’ve expressed Euler Partners’ approach to influence in recent posts, notably “Influence - request for comments ” (slidestack included below for your convenience), and we were delighted to have the opportunity to present these to the WOMMA team. In particular: ...

[Originally written, obviously, for the CIPR Friday Roundup .] The Kardashians first appeared in October 2007 just as it was becoming difficult to get a mortgage. I don’t believe the two were related. I also sent out the first Friday Roundup… to eleven recipients. Five years and 250 editions later (missing out the festive seasons), it’s gone out to 9345 of you, which is fantastic. But let’s look at some more interesting October 2007 facts, spanning the full gamut of topics we’ve covered here for PR professionals. Facebook had just passed the thirty million user mark, approaching half that reported by MySpace. There were 350,000 of us on Twitter and ten million odd on LinkedIn – now half a billion and 175 million respectively. There was no Kindle, no Android, no tablets, and no Justin Bieber. Nokia was number one in mobile phones, bigger than numbers 2, 3 and 4 combined. The Blackberry 8800 and the very first iPhone were the executive must-haves. There was no FourSquare, Groupon, Pinterest, Instagram, Angry Birds, Prezi, Quora, Spotify, Mendeley, Blippar, Dropbox, Tweetdeck or Google+. And these were pre-Chatroulette days too, and pre-Barcelona principles come to that. ...

A thrill of working in a fast changing market is the opportunity to innovate. A burden of working in a fast changing market is the need to bend existing language to new concepts. And of course, evoking existing language evokes existing meaning … both an advantage and disadvantage. So, we’ve been working with social media for the past decade; as if all preceding media was anti-social. And during the past couple of years, we’ve been tasking our tongue to the topic of social business; as if business previously attracted loners. ...

http://www.slideshare.net/Sheldrake/amec-2012-dublin-european-summit View more presentations from Philip Sheldrake The AMEC European Summit is taking place this week in Dublin. It’s a really vibrant event, a credit to AMEC’s Barry Leggetter and the delegates’ enthusiasm. (Actually, perhaps it’s a little less vibrant this morning after the visit last night to the Guiness brewery!) I’m here representing the CIPR in a couple of sessions, and this morning I’m speaking in my own capacity… my slidestack is embedded above. ...

The PR industry view and ‘Big Ask’ - Philip Sheldrake , uploaded by Gorkana Group on Vimeo . AMEC – the international Association for Measurement and Evaluation of Communication – launched its social measurement consultation exercise with European members and in-house and agency PR professionals on November 17th 2011 at the ‘Big Ask’ conference. I spoke at the conference and the videos of the day have just been posted to Vimeo. In the egocentric nature that is personal blogging, I’ve embedded the video of me above, and videos of the other speakers can all be found here . ...

If you’re looking for an acid test as to whether an organisation is centred in this social world, as to whether they have a marketing and communications strategy that integrates social media cogently and coherently rather than bolts it on, listen out for questions like this: How much is a tweet / retweet / follower / friend / like / +1 / comment / whatevermetickle worth? If this is the kind of question they’re asking then, in my opinion, they simply don’t yet ‘get it’. If you’re feeling particularly wicked, take your pick of one of these to respond to their question and see if they take you seriously: $0.23 per hundred A ’like’ is definitely worth somewhere between 2 and 3 tweets; sort of around 2.42 A comment has an engagement quotient nine times that of a ‘friend’ If you’re in tech, then a +1 is currently five times more potent than a RT, but the reverse is true for other markets That depends if you’re B2B or B2C Well, can I ask, is there any yellow in your logo? In The Business of Influence (Chapter 5) I include the following table, titled “Maturity of influence approach”. ...

Salesforce.com’s CEO Marc Benioff is excited that there are 45,000 delegates registed for this week’s Dreamforce conference in San Francisco. It sure is one helluva a show (and I particularly appreciated the Metallica and Will.i.am gig last night!) The theme for this year’s conference is the socialization of the enterprise and the reason for my invitation to present to the Executive Summit yesterday and delegates at large today. [Disclosure: Salesforce.com is paying me to be here.] Dreamforce 2011 presentation – Sheldrake View more presentations from Philip Sheldrake There can be no doubt that Salesforce.com is on a mission to help its customers make the social transition with as much emphasis placed on increasing the social exchange with employees and partners as customers and prospects, and this mission entailed the acquisition of Radian6 earlier this year. When I spoke at the Radian6 Social2011 conference in April, I felt the excitement at the opportunity to meld the Radian6 and Salesforce.com worlds, but I hadn’t appreciated how fast this integration would take place. Simply gobsmacking. ...

The Meanwhile team decamped to Mombai (aka Bombay) this week to find out what’s happening in the ‘I’ in BRIC – one of the fastest growing markets in the world. With a population of 20 million in a country of 1.2 billion and 771 million mobile phone subscriptions , no visitor to Mumbai is left in doubt that there’s an energy and urgency about the place, even if the traffic ends up being very far from fast as a result. (Seriously, the 3km between hotel and airport mid-morning took 30 minutes.) The Indian economy The OECD’s June 2011 review of India identifies adult literacy of 74% and a GDP per head US$1068 (equivalent to US$3296 of purchasing power parity). The review starts with this assessment: ...