An open letter to Paul Polman, Unilever – from Enterprise 2.0 Summit, London

I’m at the Enterprise 2.0 Summit at the British Academy in London today, courtesy of Kongress Media and Agile Elephant . In conversation with Lee Bryant , Matt Partovi , David Terrar , Damian Corbet , Céline Schillinger , Johan Lange , Janet Parkinson and Anne McCrossan , a common theme is emerging – we need such events as this, and the deep and wide potential of Enterprise 2.0, to extend beyond the inevitable echo chamber of today’s eager community. ...

November 26, 2014

How data is transforming digital marketing

Digital marketing has come a long way in the past decade, as we’ve moved beyond putting existing materials online and learned how to really harness the native advantages of digital technologies. The pace of change continues unabated, and among its most important drivers is data – and the meaning of that data. Every one of us is going to be producing more data describing our use of digital products and services. This is what I like to call digital detritus. Detritus – discarded organic matter which is decomposed by microorganisms and reappropriated by animal and plant life – is interestingly analogous to our regard for, and treatment of, the data that we’re all shedding. Big data When it comes to the increase in data, we’re working on a logarithmic scale: we’re talking about hundreds and thousands of times more. Data in such quantities may well prove to have important new mathematical properties that are attractive to marketers, customer service and product development teams. Moreover, we don’t actually do much with the digital detritus today – it mostly resides in inaccessible log files, although the technology for collating it is becoming increasingly achievable and affordable. What does this mean in everyday terms? ...

June 29, 2011

The most exciting development in PR since the Cluetrain

The Semantic Web, aka Web 3.0, is here. Now. And there is, as yet, little concerted recognition of or contribution to it by the influence profession… all the converging marketing and PR disciplines. But is about to arrive in our lives, and in a big way. For example, what if I told you that when Best Buy embraced aspects of the Semantic Web its website saw a 30% increase in traffic. ...

April 22, 2010

PR and Web 3.0... a call to action

Four things struck me in 2009. They are part of a bigger picture that means that public relations practice is about to undergo another change that will be as great this coming decade as it experienced during the last decade… 1. Web 2.0 participation I dislike the 90:9:1 ratio of passives:occasionals:enthusiasts with respect to the “write” part of readwriteweb. In other words, 90% of people online don’t contribute anything, they remain passive consumers. 9% contibute content and interact now and then, and 1% are passionate bloggers, video makers, photo takers, wiki updaters etc. ...

February 18, 2010