Your vital role in the economic recovery

Fri, 11 Nov 2011 00:00:00 +0000

[Written for the CIPR Friday Roundup]

There will be an economic recovery and best practice public relations will play its part.

Economists may not agree on the how, but they are agreed on the what – we need economic growth. And economic growth comes from organisations that are more productive, and productivity is partly driven by improving mutual understanding between the organisation and its stakeholders – ie, the excellence model of PR.

An organisation that better understands all stakeholders will be more sensitive to its market and more agile and appropriate in its response.

Last week, the UK government announced an initiative with twenty six major organisations “working together to deliver a new era of consumer empowerment”. The programme, midata, “will give consumers increasing access to their personal data in a portable, electronic format.”

This is a world first as far as I know, although the prospect has been discussed for several years. It’s often referred to as vendor relationship management (VRM), the other side of the CRM coin if you like.

Will your organisation join this revolution in customer data? Will you play your part in the economic recovery?

Best regards, Philip and The Conversation team.

Roundup on Philip Sheldrake

Your vital role in the economic recovery