Influence-Flows on Philip Sheldrake

Technology trends relevant to change management

Tue, 03 Mar 2015 00:00:00 +0000

I have been invited to talk about tech trends relevant to change management at this evening’s London meeting of the Change Management Institute .

I’m keeping most excellent company alongside Karolina Lewandowska , Change and Transformation Manager at Google UK, and Faith Forster , Founder and CEO Pinipa .

The image here is taken from an excellent blog post by Lee Bryant of PostShift – The Quantified Organisation: can change become routine?

How is PR changing and who's going to do it?

Wed, 13 Aug 2014 00:00:00 +0000

I’ve had a number of questions thrown at me by students in their dissertation deliberations these past weeks. I’m not going to post them all here as there is overlap as you can imagine, but this one complements nicely the Q&A with Phillip Casey (and here ) at Newcastle University.

[caption id=“attachment_29777” align=“alignright” width=“150”] Silvana Paules[/caption]

Silvana Paules is a post-graduate student undertaking a Masters in Strategic Management of Public Relations at the Higher School of Social Communication , Instituto Politécnico de Lisboa . (I took the main photo here on a trip to the Instituto Politécnico in 2011.)

Here are the answers I offered to some of her questions, and I start with a relevant extract from Chapter 10 of The Business of Influence .

The Chief Influence Officer (CInflO)

The incumbent [of this role] is charged with making the art and science of influencing and being influenced a core organizational discipline – charged with executing the Influence Scorecard . They will be keen to network with peers in other organizations, to share best practice, to identify, refine and codify proven techniques, and to flag up unseen or unanticipated flaws in the processes described in this book [and others].

In my opinion, the role of Chief Influence Officer will be regarded as being on a par with the COO, as CEO-in-waiting.

Ideally, the Chief Influence Officer will have a varied background covering marketing, PR, customer service, HR, product development and operations – just the kind of trajectory frequently mapped out for ‘future leader’ types. They will probably have more experience in one or more of these over others of course, but will set out as a matter of urgency to orient themselves in the areas of the organization with which they have least experience, working hard to establish a thorough and lasting rapport with functional heads and all stakeholder groups. They will excel at interpersonal communication, inspire confidence and a can-do attitude, and know instinctively when to crack resistance one-on-one and when to draft in support from the CEO.

Given the not inconsiderable change management, collaboration and coordination challenges, boards will look in-house for candidates with extant strong organization-wide interpersonal relationships and a reputation for making change happen from both the hard and the soft side of things. Appropriate candidates will recognize that the task is not achievable alone, particularly without unanimous and unequivocal board support – which they will be intent on working hard to secure, if not already manifest by his or her appointment.

The candidates will be highly numerate, probably having taken a statistics or research methodologies component to their university degree.

They will be ‘digitally native’. They will be curious and indefatigable by nature, and able to identify and exploit opportunities as rapidly as they identify and learn from failure.

They will be comfortable living simultaneously in both the extreme, unrelenting real-time, and the future two to four quarters hence.

[…] They will particularly relish the harsh, unflattering light thrown on previously opaque and unconnected aspects of the organization, and the boardroom accountability this allows them to enjoy and demands they live up to.

Brand, PR, non-profits, and responsiveness – Q&A by Phillip Casey

Fri, 25 Jul 2014 00:00:00 +0000

Having put my two penn’orth out there over the years I’m occasionally approached by students at this dissertation time of year. This week, Phillip Casey and I struck up conversation on Twitter. Phillip is a post-graduate student undertaking the MA in Media and Public Relations at Newcastle University (pictured) and his dissertation is titled Brand Image: PR in the UK non-profit healthcare sector.

[caption id=“attachment_29730” align=“alignright” width=“150”] Phillip Casey[/caption]

I enjoyed responding to Phillip’s questions, so, with his permission, I thought I’d make our Q&A public here. (It migrated to email in case you were wondering about a 140 character count.)

Where a reference consists of just a page number, it refers to The Business of Influence: Reframing Marketing and PR for the Digital Age .

1) Is a strong brand image important for a non-profit organisation? Why?

A brand used to convey ownership of livestock. Then it was an “our name’s on it” quality assurance. This century, with product quality (defined as fitness-for-purpose) increasingly a given, a brand represents a nexus of values. If our values align with a brand, then I’m part of that brand. If they don’t, I look to take my time, attention and money elsewhere. [Attenzi ]

Organisations need to communicate their purpose and values in order to attract and assemble the right mix of people and resources to live up to its mission and pursue its vision. So brand, defined like this, lies at the heart of things.

Measuring communications and reconciling models, after Amsterdam

Wed, 18 Jun 2014 00:00:00 +0000

The AMEC International Summit on Measurement played out in Amsterdam last week, and I tuned in from afar. On 18th June 2013 I published my thoughts on last year’s events in Madrid , and I’ll do the same now exactly one year on. Gladly. Gladly because I love the direction the AMEC community is going.

I don’t intend to repeat any of the substance and lengthy and valuable commentary to my post last year – which I just enjoyed rereading, thank you. But I have taken the opportunity to append here the Slideshare that accompanied my assertions and that has accrued over three thousand views would you believe.

Perhaps one of my responses to the comments on last year’s post is worth noting quickly, a response to Don Bartholomew:

I don’t think of myself as a member of the measurement industry for the simple reason that I’m not! Rather, my company is a management consultancy helping organisations benefit from social media and related technologies. Our purview is very much about business performance, about organisational alignment for brilliant execution.

It’s not about media

I believe the focus on outcomes in recent years is getting people to look up from media. AMEC is the Association for the Measurement and Evaluation of Communication, not “of Media”, and I’d go further than that. Here are some of my core assertions of recent years:

Organization and personal reputation – from first principles to distributed autonomy

Fri, 04 Apr 2014 00:00:00 +0000

I’m no etymologist but it seems the verb organize appeared in the 15th Century a few decades before the noun organization . Sometimes we forget that the organization, in terms of the institution or firm, is merely a means to an end, and putting legal entities to one side for the moment, an organization is simply a group of people organized around a common purpose.

Reminding ourselves of such first principles is useful when considering how we might create and nurture new forms of organization and how we might improve the current dominant ones.

Jumping forward over 500 years, let’s get bang up to date on so-called social business, aka Enterprise 2.0 , aka Responsive Organization , aka Future of Work . The question that concludes Attenzi - a social business story exemplifies the new vista:

Do you help all the individuals associated with your organization (employees, customers, partners, suppliers, shareholders, etc.) build worthwhile relationships with each other and others, coalescing by need and desire, knowledge and capability and shared values, to create shared value?

The verb coalesce conveys the facility to combine, and so the facility to recombine, and re-recombine. The coalescence remains for just as long as shared value is created, and created faster than a new combination might afford. Such process appeals to free marketers for whom efficiency and utilisation are front of mind – after all why should resources be tied up in one combination when they can add greater value faster deployed in another? And there’s equal appeal to those on the left of the political spectrum who champion self-management and occupational autonomy.

Relationships

Sometimes I define social business as relationships at scale , and not just in the CRM 1.0 way:

Good business is about cooperative and interdependent relationships, always has been, yet the humanity was lost when organizations scaled way up during the 20th Century. We want to make those relationships more human again, but the answer can’t be to scale it all back down. We have to scale something else up.

Social Media Management Buyer’s Guide

Mon, 07 Jan 2013 00:00:00 +0000

[Originally posted to Euler Partners .]

We kicked off our New Year speaking with the eConsultancy team about the upcoming update to their successful Social Media Management Buyer’s Guide 2011 . Here’s a rundown of the questions Amy Rodgers put to us and our responses.

1) What are the most important trends occurring in this market?

Maintaining one system for external social media management and workflow, and another system for “buzz monitoring”, and another system for enterprise social networking looks increasingly disjointed. We have media to communicate, and we communicate to influence, and influence flows are the lifeblood of mutual understanding, knowledge building and decision-making. Maintaining technological islands for influence flows with one group of stakeholders (eg, customers) distinct from another island for influence flows with another group of stakeholders (eg, employees) effectively ‘misses the trick’. It fails to recognise that today’s organisations must strive to be more than the sum of the payroll.

Social media are the eggs in the social business cake

Mon, 10 Sep 2012 00:00:00 +0000

A thrill of working in a fast changing market is the opportunity to innovate. A burden of working in a fast changing market is the need to bend existing language to new concepts. And of course, evoking existing language evokes existing meaning … both an advantage and disadvantage.

So, we’ve been working with social media for the past decade; as if all preceding media was anti-social. And during the past couple of years, we’ve been tasking our tongue to the topic of social business; as if business previously attracted loners.

Gold

Fri, 27 Jul 2012 00:00:00 +0000

(Originally written for the CIPR Friday Roundup .)

You’ll congratulate me for noticing there’s a sporting event starting today in London town. Too obvious then not to interweave some Olympic statistics into today’s Roundup.

It’s 2579 days (just over seven years) since London won the right to host the 2012 Olympics. The exact price tag is still to be totted up, but we’re looking at somewhere north or south of 10,000,000,000 sterling; four times the original estimate.