Doing the triple loop – profound leadership
Drucker Peter F. Drucker asserted: “What’s measured improves.” I’m a sucker for measurement and organizational learning as you can see from the posts tagged as such here – perhaps it’s something to do with my engineering training. I advocate tapping extant business performance management process to effect the evolution towards social business (on this blog , on briansolis.com , on stoweboyd.com , in the Balanced Scorecard Report ), and that means getting to grips with the Balanced Scorecard and similar approaches. The lexicon of performance management often involves so-called single-loop and double-loop learning, but a third loop gets less airtime in my experience. So as we debate the types of organizational design conducive to the potential and aspirations of social business – in the Future of Work , Responsive Org and Enterprise 2.0 communities for example – I thought I’d post the following table outlining ways to think about the loops. ...