Deming

I’m at the Enterprise 2.0 Summit at the British Academy in London today, courtesy of Kongress Media and Agile Elephant . In conversation with Lee Bryant , Matt Partovi , David Terrar , Damian Corbet , Céline Schillinger , Johan Lange , Janet Parkinson and Anne McCrossan , a common theme is emerging – we need such events as this, and the deep and wide potential of Enterprise 2.0, to extend beyond the inevitable echo chamber of today’s eager community. ...

Drucker Peter F. Drucker asserted: “What’s measured improves.” I’m a sucker for measurement and organizational learning as you can see from the posts tagged as such here – perhaps it’s something to do with my engineering training. I advocate tapping extant business performance management process to effect the evolution towards social business (on this blog , on briansolis.com , on stoweboyd.com , in the Balanced Scorecard Report ), and that means getting to grips with the Balanced Scorecard and similar approaches. The lexicon of performance management often involves so-called single-loop and double-loop learning, but a third loop gets less airtime in my experience. So as we debate the types of organizational design conducive to the potential and aspirations of social business – in the Future of Work , Responsive Org and Enterprise 2.0 communities for example – I thought I’d post the following table outlining ways to think about the loops. ...