Advertising-2 on Philip Sheldrake

The Marketing Century – a compilation of expert insight

Wed, 23 Feb 2011 00:00:00 +0000

You can now get your hands on The Marketing Century – out this week – a compilation of expert insight across a wide gamut of marketing and PR related topics to celebrate the centenary of the Chartered Institute of Marketing (CIM). The chapter outline here is based on the book’s introduction.

I’m delighted to have authored the chapter on digital marketing, and I’m more than happy to answer any questions you may have on reading it.

Buy at Amazon / CIM / The Book Depository / Blackwell’s / Waterstone’s . And more info at Google Books .

1. Strategic Marketing (Martha Rogers and Don Peppers , Peppers & Rogers Group)

The Marketing Century opens with a clear statement from Don Peppers and Martha Rogers: it is vital that organisations put customers at the heart of what they do, both in the long-term and the short-term. To create value, firms must lift their sights from the typical focus on current profits and instead start seeing customers as the company’s long-term resource – looking at each customer in terms of the long-term return they generate. A long-term strategy for marketing – one that focuses on customer equity and not solely on current profits – can provide marketing with the context and objectives needed to maximise the overall value created by each customer.

How the Influence Scorecard radically transforms marketing and PR

Fri, 11 Dec 2009 00:00:00 +0000

OK, so the title of this post grabbed your attention. Regular readers will know that we ran the first Influence Scorecard workshop in New York last week, and I took the action to diagrammatically represent the journey we’ve embarked on. And here it is. And you can track its progress, indeed join our team, at http://influencescorecard.wikispaces.com .

This is a first stab, and at a guess represents a three-year journey, at least for the early adopters most aggressively seeking competitive advantage via their approach to all six influence flows.

That’s contingent of course upon the leading social Web analytics vendors quickly picking up this approach and developing their products and services accordingly.

The Free Communications Group and the Death of Broadcasting

Mon, 21 Jul 2008 00:00:00 +0000

“Broadcasting is really too important to be left to the broadcasters”. So said Tony Benn, Member of Parliament, to constituents in 1968. That same year, the Free Communications Group (FCG) was founded to demand “democratic control of all media”.

Lets skip the next forty years’ analysis of broadcasting motives and actions that so preoccupied these politicians, broadcasters and journalists. In 2008, convergence has emerged as a force of nature, irrevocably changing “broadcasting” globally, and the FCG might just be smiling if it still existed.

I put “broadcasting” in quote marks because I decided, as chair, to start last Thursday’s Convergence Conversation, titled “Is broadcasting dead or merely taking a break? ”, by seeking to define broadcasting. Not as trivial a task as it sounds, rather a critical task if the 65 conversationists who attended the event hosted by BT Media at BT Tower were going to reach a conclusion.