The latest episode of CIPR TV went out live yesterday afternoon, with plenty of interaction from the audience. The programme's guests are Jenni Wheller (@jenniwheller), Internal Communications Manager at SSP UK, and Mike Grafham (@mgrafham), Head of Customer Engagement at Yammer.

I think you'll agree the audience's questions and the guests' responses make for an interesting show. Rather than repeat anything covered in the show, I'll just take a few paragraphs here to make another observation.

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