In light of the Trump ban, far right hate speech, and the plainly weird QAnon conspiracy theories, the world's attention is increasingly focused on the moderation of and by social media platforms.
Our work at AKASHA is founded on the belief that humans are not problems waiting to be solved, but potential waiting to unfold. We are dedicated to that unfolding, and so then to enabling, nurturing, exploring, learning, discussing, self-organizing, creating, and regenerating. And this post explores our thinking and doing when it comes to moderating.
Moderating processes are fascinating and essential. They must encourage and accommodate the complexity of community, and their design can contribute to phenomenal success or dismal failure. And regardless, we're never going to go straight from zero to hero here. We need to work this up together.
We're going to start by defining some common terms and dispelling some common myths. Then we explore some key design considerations and sketch out the feedback mechanisms involved, before presenting the moderating goals as we see them right now. Any and all comments and feedback are most welcome.