Category: Advertising (page 2 of 4)

21 October 2010 / 3 Comments

In conversation with Robert Phillips, CEO Edelman UK

I really enjoyed having the opportunity to ask Robert Phillips (@citizenrobert), CEO Edelman UK, his opinion on the state of the PR profession. Robert believes that public relations is at a pivotal moment when, confronted by the brutal transparency of social media, the profession has the opportunity to embrace the public information and two-way symmetric models as the default rather than the exception, ditching the spin and persuasion attitudes and connotations. Resigning them to history, or at least to publicists.

Robert emphasises the re-emergent role of the citizen, an idea that appears to have played a distant second fiddle to the consumer in recent decades. And if this rings your bell you might be interested in Robert's Citizen Renaissance project.

I was particularly interested in Robert's assertion that social media is about behaviour; it is not a "channel", and PRs who regard it as one are getting it wrong.

And Robert capped this off by giving us his four outcomes for PR programmes (as opposed to outputs):

Increase trust – referring to Edelman's annual Trust Barometer
Deeper communities
Driving behavioural change; of citizens, consumers, business
And ultimately commercial success.

Lastly, Ben Matthews (@benrmatthews) gets a big thumbs up from Robert, and my co-host Stephen Waddington (@wadds). FYI, they're talking about Ben's Bright One initiative (@brightonecomms), a volunteer-run communications agency for the third sector.

1 October 2010 / 0 Comments

Friday Roundup: Thanks for your permission

Thanks for your permission to email you with the Friday Roundup today.

It's been over a decade since Seth Godin published Permission Marketing and as the Wikipedia entry for the book and the term says, the undesirable opposite of permission marketing is interruption marketing. In short, if you have to interrupt me without my permission in order to attract my attention, then all you've done is distracted me from what I was otherwise interested in. And if you do that, you simply risk putting your brand on the back foot as a result.

I've been interrupted a lot this week.

Firstly there was the first episode of this season's must-watch period TV drama on British TV (I know, but what can I say, I like them!) Downton Abbey has the perfect stoneware pudding bowl full of characters and plot lines, but it also had something else in abundance, and to a saturation uncommon for Britain, adverts. The Guardian was none too pleased either.

Second, how many of you enjoy those ads that take up your entire browser when all you want is the content? I've been counting... 9 this week.

Third, I followed a link to a video a friend said I'd like. Unfortunately, I don't know if I do because I had no intention waiting for a 60 second car advert to show, particularly as I've just bought a car and I wasn't interested in the marque interrupting me anyway.

Surely there must be better ways to connect marketers and content. I know the adverts pay for the dramas we love, but I won't be watching any of the ads now; I'll 'time-shift' episode 2. Better four classy, memorable one-minute adds in the hour than seven bundles of hectic 30-second rubbish. I'd watch it live then.

And this all goes to show that I can empathise just a little with those poor journalists on the receiving end of so-called PR spam. Non-relevant interruptions to their day caused by the spray-and-pray practices of the lesser practitioner. If this matter concerns you, if you don't want to be annoying the very people you hope to influence, do check out the Media Spamming Charter published this week by the CIPR, PRCA and IRS. If you know what's good for business, do make sure your PR team subscribes to it and has the discipline to stick to it.

Best regards, Philip and the MarCom Professional team. Read more

17 September 2010 / 1 Comment

Friday Roundup: Are you an Influence Professional?

Public relations isn't just media relations. Marketing isn't just promotion. Promotion isn't just advertising. PR isn't just one-way. Digital isn't just Web.

I'm writing a book, provisionally titled Influence Professional. It's about influence and a new role in the marketing and PR mix. It's also about taking a good look at where marketing and public relations got to in the 20th Century, what happened in the last ten years, and what will happen in the coming decade that will make the last ten look like we were just taking it easy.

Most intriguingly, on talking to as many people as I can, not only have I found little useful understanding amongst those looking in on our professions, but I've found inconsistent definitions and misunderstandings between our respective disciplines. Read more

16 September 2010 / 4 Comments

Contribute to the Influence Professional book

I'm writing a book, provisionally titled Influence Professional. And the reading, the planning, the structuring and first few chunks of copy have been enjoyable in a hard work kinda way.

It's 27 months since I was engrossed in writing the Social Web Analytics eBook 2008, and I'd forgotten how intense writing more than 140 characters or a blog post at a go can be. It's cathartic to structure your thoughts tightly. And whereas one can say things off the cuff in conversation, when you're committing to the page you find yourself having to source liberal references to support your assertions, which is thoroughly rewarding as you can't help but learn more as you do it.

I need you...

But now it's time to collaborate. I need your input, insights, experiences and assessment of the current state of affairs in marketing and PR. I'd love you to complete my research questionnaire before the end of September; it shouldn't take more than 10-12 minutes. I'm delighted that fellow Wiley author Brian Solis (@briansolis) has just retweeted the link this evening, and thanks also to @behindthespin, @markpinsent, @RussGoldsmith, @stuartbruce. Stars.

The ebook still attracts over a thousand downloads every month, and it's just about to break through 90,000. Whilst the second half, focused on vendor information, is now out of date, I'm pleased to say the first half still makes sense. Here's hoping I can match its success this time round, with your help!

Thanks. #inflpro

3 September 2010 / 8 Comments

The Friday Roundup: The ASA’s misstep

Some things aren't quite as simple as first they seem. And when this is the case, it's good practice to consult widely. And on this count, the UK Advertising Standards Authority (ASA) has failed.

On 1st September, the ASA announced: "Landmark agreement extends ASA's digital remit". The scope of its Committee of Advertising Practice, the body responsible for the CAP Code governing UK advertising, will extend to "apply in full to marketing communications online, including the rules relating to misleading advertising, social responsibility and the protection of children. The remit will apply to all sectors and all businesses and organisations regardless of size."

Now who could possibly argue with that? Read more

20 August 2010 / 15 Comments

Friday Roundup: I’d like to quote you

I'd like to quote you.

Without doubt, the marketing and PR professions are in revolutionary flux right now. I reckon that if we didn't have these disciplines to date but just realised here and now that we actually wanted to influence what people think and do, and ensure we're influenced straight back, that we'd design things very much differently to the status quo we've inherited.

I'm delighted that Wiley has invited me to write a book on just this topic. It's going to focus on the much needed transformation of marketing and PR strategies, and the related disciplines in the influence mix, for the current and future digital age.

The book explains what’s happened, what’s happening and what’s coming up. It points to the changes of direction organisations and individual practitioners must pursue to remain relevant.

And in the spirit of a marketer honing a product’s positioning, I’ll tell you what this book is not. This book is not a social media ‘how to’. Rather, it's about your organisation, your profession and your career. As with all changes to the competitive landscape, the earliest adapters will secure competitive advantage for their organisation and personal careers, whilst the laggards will suffer competitive disadvantage. And quickly.

I'd like to quote you. Please do get in touch if you'd like to share your viewpoint and experiences... the book will only be improved by your contributions. Seriously, do it!

And if you're interested in the bit about what's coming up, I'm running a session this coming Thursday in London at the CIPR on the Web 3.0 and the Internet of Things if you'd like to join us.

Best regards, Philip and the MarCom Professional team. Read more

11 December 2009 / 5 Comments

How the Influence Scorecard radically transforms marketing and PR

OK, so the title of this post grabbed your attention. Regular readers will know that we ran the first Influence Scorecard workshop in New York last week, and I took the action to diagrammatically represent the journey we've embarked on. And here it is. And you can track its progress, indeed join our team, at http://influencescorecard.wikispaces.com.

influence scorecard architecture draft

This is a first stab, and at a guess represents a three-year journey, at least for the early adopters most aggressively seeking competitive advantage via their approach to all six influence flows.

That's contingent of course upon the leading social Web analytics vendors quickly picking up this approach and developing their products and services accordingly. Read more

5 June 2009 / 0 Comments

Tell us about an ad you've come across and loved today

This was the question I posed upfront at the Convergence Conversation I chaired last night. The topic of the conversation – “Advertising and the impact of convergence”, and a topic sufficiently compelling to attract 80 people on a summer’s evening.

Deloitte kindly hosted us, with Jolyon Barker, their Head of TMT, kicking off proceedings, and Knowledge and Research Director Paul Lee presenting an overview of their third “The state of the Media Democracy Survey”. One of the reports main findings is that, following a survey of 2000 Brits, 60% regard their computer to be the premier entertainment device, relegating TV to second place. Not an inconsequential finding for the advertising industry.

Which begged a second question “What is TV?”, and this garnered more responses than my first question of the evening, which went uncomfortably unanswered. How could such a simple question about describing a great ad, particularly when we have hundreds every day to chose from, draw such a blank response? (I've posted here one of a series of ads from Lloyds TSB that I loved because they tell a story rather than simply hit me over the head with a product.) Read more

11 May 2009 / 0 Comments

Blinkx and you won't miss it – myChannel comes a step closer

I've just found out about the Blinkx and Miniweb deal from the Guardian's article "Blinkx moves into telly with new set-top box deal".

Blinkx is the rather astonishing video search engine that emerged from Cambridge University (with some confusing ties to Autonomy), and Miniweb is into "next generation TV" with their platform already powering set-top boxes in over 9 million homes according to their website.

Now you will be able to search through 35 million hours of video from your sofa. Cool, although you might be running dry as you approach your 4,000th birthday, although one would hope some more content will have been indexed by then.

But that's not the point.

Just over four years ago I posted a blog about "myChannel" which described a future without, effectively, any channels as we know them today. Or to put it another way, if there's 7 billion of us on this planet then there are 7 billion channels. Everyone has their own.

myChannel will be created bespoke based on a customisable combination of four sources... Read more

23 February 2009 / 0 Comments

Conversations start with something interesting to say delivered in an interesting way

To recap, this is where marketing communications has got to...

Interruption marketing (stop right there for 30 seconds while I hit you with this message even if this message is totally irrelevant to you) is dead.

Your brand and reputation is defined by everyone's experiences with your organisation and their compulsion to share those experiences with others.

You simply have no choice, you have to converse. Dialogue is where it's at. If you're into monologue, then it really is the same thing as staying at home and still thinking you'll get the girl.

So I thought I'd focus here on how to present your conversation starter rather than the content per se.

Multimedia engagement is one of the most compelling and interesting ways to start a conversation about something interesting. Just think what's grabbed your attention online recently. The 30-second TV ad may be as relevant today as monetary policy, but the 300-second roll on the Web is perfect for the niche audience out there with whom you really want to engage and who really wants to know more about what you've got.

So what kind of multimedia are we talking? How can we spark the conversation by communicating the really interesting thing we have to say in an interesting way? There's no formula (that I know of!), but here's a couple of my favourites to stimulate your "PR 2.0" synapses, one film and one animation. I'll follow up this post some time soon with my favourite interactive-game-with-a-point-to-make and call-to-action-social-microsite. Read more